Refund Policy

This Refund Policy explains how FluxGig handles refund requests for paid plans and marketplace-related charges.

Plan purchases

Paid plans give agencies or talent access to additional platform features. Plan details, pricing, and renewal terms are shown before checkout. Users are responsible for reviewing the selected plan before payment.

Monthly subscriptions

Monthly plans renew automatically unless cancelled before the next billing date. If a renewal payment fails, FluxGig may restrict dashboard access or premium features until the subscription is renewed.

Refund eligibility

Refunds may be considered for duplicate charges, incorrect billing caused by a platform issue, or a paid plan that could not be activated due to a technical problem. Refunds are not guaranteed for unused time, change of mind, or features already accessed.

How to request a refund

Contact FluxGig support with your account email, payment date, plan name, and reason for the refund request. We may ask for additional details so we can review the issue properly.

Processing time

Approved refunds are returned to the original payment method when possible. Processing times depend on the payment provider and the user's bank or card issuer.

Account access after refunds

If a paid plan is refunded, the account may be moved to a free plan or premium features may be removed.